Effective Date: August 13, 2026
Entity Name: Your Best Brain Counseling LLC
Website: https://yourbestbraincounseling.com/
At Your Best Brain Counseling LLC, we are committed to maintaining the trust, privacy, and confidentiality of our clients and site visitors. This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website or interact with our practice.
1. Protected Health Information (PHI) & HIPAA Compliance
We adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws regarding the confidentiality and security of your Protected Health Information (PHI). Any health or clinical information provided through secure intake forms, client portals, or telehealth services is governed under HIPAA and our practice’s Notice of Privacy Practices.
2. Use of Artificial Intelligence (AI) Technology
At Your Best Brain Counseling LLC, we leverage modern, secure technology to streamline administrative workflows and enhance client care.
- Administrative and Clinical Support: We use Artificial Intelligence (AI) technology solely to support certain administrative and clinical documentation tasks, including generating session summaries from clinician-provided information, assisting with insurance submissions, and processing prior authorizations.
- No Ambient Listening or Recording: To preserve client autonomy, safety, and absolute privacy, AI is not used for ambient listening, live voice capture, or continuous audio/video recording during therapy sessions. Your clinical conversations remain strictly confidential between you and your provider.
- Human Oversight: While AI aids in improving operational efficiency and accuracy, all clinical documentation and administrative records are thoroughly reviewed and finalized by your clinician or authorized staff before submission or inclusion in your official record.
- Accuracy and Concerns: As with any supportive technology, inadvertent discrepancies may occasionally occur. We remain fully committed to protecting the privacy and security of your health information in accordance with HIPAA regulations. If you ever notice an error in your record or have questions about how AI is utilized, please inform our team so we may address it promptly.
3. Information We Collect
We collect information to provide you with counseling services, respond to inquiries, and manage website performance:
- Personal Information: Information you voluntarily provide (e.g., via contact forms, scheduling requests, or email inquiries), such as your name, email address, phone number, and consultation requests.
- Non-Personal & Technical Data: Basic website usage data (e.g., IP address, browser type, pages visited) collected via standard cookies to improve user experience and website functionality.
4. How We Use Your Information
We use the collected information to:
- Respond to your inquiries, appointment requests, or messages.
- Provide high-quality clinical care and perform administrative or billing duties.
- Ensure regulatory compliance and maintain website security.
Note: We do not sell, rent, or trade your personal information or contact details to third parties for marketing purposes.
5. Crisis & Emergency Disclaimer
Please note that email, website forms, and text communications are not intended for emergency or crisis situations. Our email response time may take up to 48 business hours.
If you are experiencing a mental health emergency or crisis:
- Call 911 or go to the nearest emergency room.
- Suicide & Crisis Lifeline: Call or text 988
- Veterans Crisis Line: Dial 988, then press 1, or text 838255
- The Trevor Project (LGBTQ+ Youth): Call 1-866-488-7386 or text 678-678
- National Domestic Violence Hotline: Call 1-800-799-7233 or text 88788
- National Sexual Assault Hotline: Call 1-800-656-4673
- Substance Abuse Crisis Hotline: Call 1-800-662-HELP (4357)
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
Your Best Brain Counseling LLC
1277 Kelly Johnson Blvd Ste 160
Colorado Springs, CO 80920
Phone/Text: 719-257-3541
FAX: 720-753-5194